info@Carshiring.com

Manage Booking

Privacy Policy


General Terms:

Carshiring.com undertakes to offer Car Rental Booking Services through its Car Rental Platform. Using carshiring.com means that you agreed, accept and understand all clauses of our & supplier Terms & Conditions and Conditions of Use. These Terms apply to the provision of Car Rental Booking Services to the Customer and the use of the Car Rental Platform. Any component of these Terms of Use that you do not agree with you must stop using carshiring.com website. Any queries about these terms or a car rental should be directed to Carshiring.com.
When you make a car rental reservation on carshiring.com, we need to use your personal information and that of other passengers included in your reservation. We request the following information depending on the specific service required: name, email address, address, telephone number, sex, date of birth, city and country of birth, driver's license number, driver's license class, driver's license number, passport and type and country of issuance in the passport, flight number. It is also possible that confidential information is required, such as health, medical, dietary, mobility and religious requirements. This personal information may be transmitted to other providers of your travel arrangements in addition to the public authorities (customs and immigration), security and credit verification organizations and otherwise as permitted or required by law. Finalizing a reservation with us signifies that you, the renter has agreed to and accepted all conditions of our website, including the ‘Terms & Price details- (TAC)’, therefore all elements should be thoroughly read and understood. Special regulations or restrictions may be applied by the Car Rental Company to chosen prices, products or services. In this case the Customer will be advised accordingly prior to the reservation. These Terms may be updated or amended from time to time by carshiring.com and then the most recent version shall apply to each reservation without any need of express reference thereto or agreement thereon at the conclusion of such transaction.


Reservations, Confirmations, Payment & Cancellation:

Carshiring.com don’t charge customer for booking fee, credit card fee or SADAD transfer fee while making the booking.
We strongly recommend the Customer checks the correctness of the confirmation of the reservation immediately and informs carshiring.com in the case of any mistake and/or discrepancy without any delay at booking@carshiring.com.
The approved car rental price will be charged by the carshiring.com at time of reservation. Carshiring.com is authorized to collect the payment for the Car Rental Services from the Customer’s credit card & SADAD on behalf of the Car Rental Company.
The Customer’s offer to purchase the Car Rental Services is accepted once the necessary payment is received and the carshiring.com voucher is made available to the Customer. Acceptance of the Customer’s offer is given by carshiring.com acting as agent on behalf of the Car Rental Company. For avoidance of any doubts, a failure to pay will mean that the Customer’s offer to purchase the Car Rental Services will be rejected and the booking process will be incomplete.
The carshiring.com voucher must be presented at the rental desk. The carshiring.com voucher will normally be available once full payment has been received and the car confirmed by the Car Rental Company. If you do not collect the car, or where you are not permitted to collect the car due to insufficient documentation or failure to provide a valid credit card, this will be treated as a ‘No Show’, which means full amount will deduct by Car Rental Company and the customer will not get the car.
These Terms do not constitute a contract for the Car Rental Services, which will be supplied separately under a Car Rental Contract. We strongly recommend that you read the Car Rental Contract, which may include some or all of the following provisions. Most Car Rental Companies require a security deposit before delivery of the rental car. Subject to the applicable Car Rental Contract, this may take the form of an amount (equivalent to the excess (if applicable) plus fuel, plus V.A.T.) being blocked on an international credit card in the name of the primary driver (cash deposit, maestro, switch, visa electron, prepaid credit cards and all debit cards are not accepted). If a security deposit is required, a Car Rental Contract will usually provide that the blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same condition as rented. If a Car Rental Contract contains drop off charges, these are usually estimates only, and may change without notice, so the security deposit is only between Customer & Car Rental Company which mean carshiring.com has no liability for such payment. The Customer must produce a valid driver’s license and identity card/passport as well as a valid credit card when collecting the rental car (the international driver must have his/her local & International driving license). Usually the credit card owner and driver must be the same person. If in doubt, please contact the Car Rental Company to confirm the requirements prior to delivery.
After proceeding to the product reservation and payment via the Carshiring.com Booking Platform, Carshiring.com will then confirm it by email and provide a service voucher. You must print and present this voucher when you arrive at the Car Rental Company’s location where the service(s) is/are offered, or when it/they commence(s).
The voucher is not a rental agreement and at the time of pick-up of the vehicle you will be presented with a Car Rental Contract by the relevant Car Rental Company. We strongly recommend that you read the terms of the Car Rental Contract carefully prior to signing and especially check your rental inclusions and exclusions. All car rental rates are guaranteed in the currency stated therein. All local fees for services not included in the rental are billed by the Car Rental Company in local currency. The Car Rental Company may apply additional fees for rental service beyond hours of operation.
As a special Customer service, no administration fee for cancellations will be charged when carshiring.com is advised by the Customer 48 hours prior to the reserved rental start date. For cancellations, less than 48 hours prior to the reserved rental start date, carshiring.com will apply the charge fees either partial or full amount according to voucher mentioned. In case of fail to show-up then full amount will be charged.
Where the vehicle is not picked up due to failure to collect the car at the specified time/date, insufficient documentation (e.g. failure to provide a valid driver’s licence, a valid credit card or a valid identity card/passport) and carshiring.com is advised of this at the time of the pick-up, this will be treated as “No show”.
Carshiring.com does not refund any unused days if the Customer does not show up, shows up late or returns the vehicle early unless such a refund is offered to carshiring.com by the relevant Car Rental Company. If carshiring.com receives any sum by way of refund from the relevant Car Rental Company it shall endeavor to pass such sums on to the Customer as a gesture of goodwill, however Customer acknowledges that such refund will be net of any margin applied by carshiring.com to the rental fees payable or paid to it under these Terms.


Liability:


Carshiring.com accepts no liability for the refusal by the car rental company to provide the vehicle in the event of any problems having arisen with regards to the terms of your contract. We undertake no compensation or refund of any kind in respect of any costs incurred as a result of a change to your arrangements. The above is binding and applies to all contracts associated with the supply of our services excluding all other warranties and terms. No action by carshiring.com will signify conformity of any other terms or conditions.
In the case of any dispute arising between you and carshiring.com, our liability to you, if any, is limited up to the initial amount paid to us.